Green Ladies Enhancement
Scope
- User Research
- Stakeholder and User Engagement
- User Interviews
- Brainstorming Sessions
- Prototyping
Client
Status
Location
From an intuitive digital journey to a captivating in-store experience, an organization that truly prioritizes its users requires dedication from the whole team. We were honoured to work with Green Ladies to help inspire their retail transformation and lay the foundation for an exceptional second-hand retail and consignment user experience.
We dived into the digital journey of the second-hand retail and consignment store. How can we integrate the digital services in a more seamless way? What are the possibilities of a new booking system? A streamlined interface? Intuitive navigation? The workshop was a catalyst for inspiration to push beyond the boundaries of the current user experience.
We conducted user interviews, brainstorming sessions, and prototyping ideas to enhance the second-hand retail and consignment experience. From conceptualizing a user-friendly booking system to formulating a personalized membership dashboard, we brainstormed innovative ways to improve the customers’ shopping journey.
- 10 in-depth interviews
- 6 user testing sessions
- 120 survey participants
- 10 Frontline Staff workshop
- 8 User workshop
- 7 Core team workshop
Key Partners
- SJS Green Ladies